terms and Conditions


1. Introduction

Welcome to the Atah Platform. By using this platform, you agree to be bound by these Terms and Conditions, which represent a formal agreement between you and the Atah Platform.
Please read these terms carefully before using the website or application.

2. Definitions

  • Atah Platform: Refers to the website and application of Atah, which provides a service connecting small and medium-sized stores with customers.
  • User: Any person using the platform, whether as a seller or buyer.
  • Seller: The owner of a store or product who sells products via the Atah Platform.
  • Customer/Buyer: A person who purchases products from the Atah Platform.

3. Registration and Account Creation

  • Users must provide accurate and correct information during registration.
  • The user is responsible for maintaining the confidentiality of their login credentials and for any activity that occurs through their account.
  • The Atah Platform reserves the right to suspend or terminate accounts if any violation of these terms is detected.

4. Use of the Platform

  • The Atah Platform allows sellers to create their own stores and display products professionally.
  • Customers can order products from registered stores through the platform.
  • The Atah Platform does not guarantee the quality or accuracy of the listed products; this responsibility lies with the seller.

5. Orders and Payment

  • All orders placed through the platform are subject to the terms set by the seller.
  • The Atah Platform offers secure and diverse payment gateways, including credit cards and other options.
  • The Atah Platform is not responsible for delays or issues arising from payment or delivery processes outside its control.

6. Delivery

  • Responsibility for delivery lies with the seller or the contracted delivery company.
  • The Atah Platform facilitates the delivery process but is not responsible for loss or damage to products during delivery.

7. Intellectual Property Rights

  • All intellectual property rights related to the platform and its content are owned by the Atah Platform or their respective owners.
  • Copying or redistributing any content without prior written permission from the Atah Platform is prohibited.

8. Order Cancellation and Refund

  • Cancellation and refund policies are determined by the seller’s terms.
  • Customers may contact the platform’s support for any order-related issues.

9. Liability

  • The Atah Platform provides its services “as is” without guarantees of being error-free or uninterrupted.
  • The platform is not liable for any direct or indirect damages arising from the use of, or inability to use, the service.

10. Amendments to the Terms

  • The Atah Platform reserves the right to amend these terms at any time without prior notice. Continued use of the platform after changes constitutes acceptance of the updated terms.

11. Governing Law and Jurisdiction

  • These terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
  • Any dispute arising from these terms shall be referred to the competent courts in the Kingdom.

12. Private Store Usage Terms

  • Each seller is provided with a personalized online store within the Atah Platform with an easy-to-customize interface.
  • Sellers are responsible for updating their store content, including products, prices, and inventory.
  • Sellers may not publish any content that violates laws or contains offensive or illegal materials.

13. User Obligations

  • Users must not use the platform for any unlawful purpose or in violation of these terms.
  • Publishing false, misleading, or infringing content is prohibited.
  • Users are responsible for reviewing and verifying order details before confirming purchases.

14. Privacy and Data Protection

  • The Atah Platform is committed to protecting user data in accordance with its Privacy Policy.
  • Data is used solely for providing services and improving the user experience.
  • Personal data will not be shared with third parties without user consent unless required by law.

15. Service Suspension and Account Termination

  • The Atah Platform reserves the right to suspend or terminate any account that violates these terms or harms the platform or its users.
  • In case of termination, the platform is not liable for any losses or damages resulting from such action.

16. Notifications

  • Platform-related notifications are sent via email or within the application.
  • Users are responsible for monitoring these notifications and updates.

17. Communication and Support

  • The Atah Platform’s support team is available for inquiries or issues.
  • Communication can be made through the official channels provided on the website or application.

18. Published Content and Information

  • Users acknowledge that all content they publish on the platform (such as images, descriptions, and reviews) is their sole responsibility.
  • The Atah Platform is not responsible for the accuracy or legality of user-published content.
  • The platform reserves the right to remove or modify any content that violates policies or laws.

19. Protection of Third-Party Rights

  • Users must not publish or display products or content that infringe on third-party intellectual property, copyrights, or trademarks.
  • In case of disputes regarding intellectual property rights, the user is solely responsible.

20. Safe Use of the Platform

  • The use of software, bots, or automated tools to access or collect data from the platform without permission is prohibited.
  • Users must protect their login credentials and not share them with others.

21. External Links Liability

  • The platform may contain links to external websites or services.
  • The Atah Platform is not responsible for the content or services of these websites or for any damages resulting from them.

22. Force Majeure

  • The Atah Platform is not liable for any delay or failure in providing services due to circumstances beyond its control, such as natural disasters, wars, strikes, or internet outages.

23. Termination of Service

  • Either party may terminate the use of the platform or account at any time without providing reasons, subject to existing rights and obligations.

24. Product and Service Modifications

  • Sellers may change prices, product descriptions, and availability at any time without prior notice.
  • Buyers are responsible for reviewing such changes before completing a purchase.

25. Complaints and Dispute Resolution

  • The Atah Platform is committed to receiving and handling complaints professionally and promptly.
  • In case of disputes between users (seller and buyer), the platform will attempt mediation but is not responsible for the final decision.

 

Last Updated: 20/06/2025